Sell More With Less: Using A Virtual Assistant

Sell More With Less Using A Virtual Assistant

In the insurance industry Outlook 2022, Deloitte reports that insurance companies will accelerate growth in 2022. “But attracting (and retaining) talent will be important in an evolving hybrid business environment,” the report said.

A recent job market study by Jacobson and World Insurance found that 62% of insurance companies plan to add employees, but “the difficulty of getting a job is increasing.” In the study history, all roles, from information technology to sales operations, were rated as very difficult to fill reasonably.

The average seller spends only 35% of their time selling. The primary barriers to sales productivity are administrative. According to insurers at Zip Coat, the functions that hinder a consultant’s productivity are:

  • Email and Inbox Management – a black hole that renews daily.
  • Poor hygiene of customer relationship management data. Contact and status information is inconsistent and incomplete.
  • Lack of lead management system. Throw away physical threads on business cards and sticky notes.
  • Excavation time. Researching and finding qualified leads, creating lists, and interacting with them is time-consuming.
  • Pursue inconsistent lead. There are no steps to follow in Leeds.
  • Heavy manual workflow. Keep track of new applications and renewals.

Administrative Assistant Disappearances

The Wall Street Journal wrote about the “disappearance of the administrative assistant” in 2020. The decline has been gradual but massive. Since 2004, the number of workers in administrative assistant positions has dropped by 65%. The United States has cut more than two million administrative assistant jobs since 2000. Meanwhile, the Lensa Job Board reports that the Administrative Assistant is the third most challenging job in 2022.

It turns out that all productivity apps designed to make CEOs self-sufficient have the opposite effect. For example, research by service Now found that sellers spend only 35% of their time on sales. Instead, most of their time is spent on email correspondence, meeting schedules, entering CRM data, and finding and chasing leads.

Enter managed administrative services for executive teams

The Lack of administrative assistants is a significant challenge for companies with large executive teams that need to increase support quickly. According to Linkedin, a tight job market and growing demand mean it takes 33 days to hire an administrative assistant. Extend this expiration to several officers, and you will have a difficult challenge ahead of you.

Companies understand that paying executives for administrative work is a lousy business, and instead, they can outsource work to experts – remotely managed virtual assistant services. In a managed virtual assistant service, the service provider hires, trains, and supervises assistants – assistants work for the service provider. As a result, executive teams get a professional management level of support without the time and expense of hiring, training, and managing more people.

The executive team can:

  • Hire fast—providers reserve positions for qualified and trained assistants.
  • Extend faster. It is straightforward to hire multiple helpers to create a group.
  • Lower overheads. Assistants are service provider staff with no human resources or corporate performance management improvements.
  • Less expensive. Assistants are hired on a partial basis and paid for the hours they use.

What can proficient virtual assistants do for insurance sales teams?

Virtual assistants can perform several tasks that reduce agency productivity. The beauty of managed service is that while this work occurs in the background, the sales team focuses on sales and customer relationships. Managed virtual assistant providers to train assistants to perform the following tasks.

CRM management: 

The latest validity and demand metric CRM data management study found that 86% of companies said their CRM system was “critical or critical in achieving revenue objectives.” In contrast, 39% said they did not have a CRM data management process.

Your assistant can:

  • Enter all your contacts in CRM and fill in the missing information about them.
  • Keep contact data clean and up-to-date by removing duplicate data as needed.
  • Run the report and send it to you so you can access the latest ideas about your pipeline.

Leadership management

Each year between 30% to 70% of potential customer data “fades out” (job changes, ads, phone numbers, email address changes). 

Virtual assistant prevents by:

  • Contact information is constantly updated.
  • Record all communications such as calls, emails, and meetings so that you have a record of all your touches with potential.
  • Maintain lead and ownership in your CRM.
  • Track orders, renewals, and policy changes.

According to the Forecast Hubspot 2021 Sales Empowerment Report, more than 40% of sales reps say research on Leeds is their biggest challenge. Finding a potential client is tedious and time-consuming. 

Virtual assistants can:

  • Find contact databases like Sales Navigator and Zoominfo based on lead eligibility criteria.
  • Create lists to communicate via email.
  • Launch and manage email campaigns.

Follow-up leads 

The HubSpot report also found that 80% of customers buy from the first company to respond to an inquiry, but most sales teams take five days to respond. 

Virtual assistants will:

  • Connect with qualified potential clients who fill out forms or respond to campaigns on your website.
  • Schedule a call to meet prospects.
  • Confirm meetings to reduce no-shows.

Create and manage workflows

 According to Salesforce, sales take six to eight touches, but 70% of sellers stop at one. 

Here’s how a virtual assistant helps:

  • Create automated drip email campaigns for your potential customers.
  • Scheduling awareness through social media.
  • Set up alerts and understanding for client events such as renewals, birthdays, and holidays.
  • More functions that can serve as a managed virtual assistant

All back-office work distracts manufacturers from their primary function: acquiring new business and serving existing customers. 

Below are some of the tasks managed by the virtual assistant:

  • Agent connection, so you won’t have to wait for hours.
  • Certification process as the plan changes.
  • New business and price setting.
  • Billing and payment process.
  • Create a tear sheet for the sales call.