In the ever-expanding world of e-commerce, staying ahead of the competition and continuously increasing sales is crucial for businesses to thrive. With the rise in online shopping, it has become imperative for merchants to adopt innovative strategies that streamline operations and enhance customer experience. This is where a BigCommerce virtual assistant can make a significant difference. They can revolutionize your online store’s performance and help you achieve unprecedented growth.

A BigCommerce virtual assistant handles time-consuming and tedious tasks. From inventory management to order processing and customer support, this virtual assistant offers a range of capabilities designed to boost productivity and drive sales growth. This article will explore how a BigCommerce virtual assistant helps optimize your e-commerce operations and ultimately leads to increased profitability.  

What is Virtual Assistant BigCommerce?

A Big Commerce virtual assistant is a remote worker who supports and assists e-commerce businesses operating on the Big Commerce platform. These virtual assistants are typically hired on an hourly or project basis, offering a highly-flexible solution for businesses looking to outsource various tasks related to their online store. The scope of work for BigCommerce virtual assistants is vast and varied. Whether it’s website maintenance, inventory management, or digital marketing campaigns, these virtual assistants have the skills and expertise to handle various tasks.

One of the main advantages of hiring a virtual assistant BigCommerce is that it offers a cost-effective solution for businesses. Instead of hiring full-time employees or outsourcing to expensive agencies, businesses can hire these remote workers on an as-needed basis, reducing overhead costs significantly. This flexibility allows firms to scale up or down based on their requirements and financial constraints.

Tasks of BigCommerce virtual assistant:

Tasks of a BigCommerce Virtual Assistant

Web performance enhancement

A BigCommerce virtual assistant can play a crucial role in enhancing web performance. One of their primary tasks is fixing bugs that may arise on the website. Bugs can cause unexpected errors or issues, leading to a poor user experience. A virtual assistant with expertise in web development can promptly identify and rectify these bugs, ensuring the site’s smooth functioning.

a BigCommerce virtual assistant can focus on increasing site performance and security. They can optimize page load speed, image optimization, and caching techniques to enhance the website’s overall performance. They can implement security measures such as SSL certificate installation and regular vulnerability scans to protect the site from potential threats and hacking attempts.

Product listing 

A BigCommerce virtual assistant can efficiently update prices and listings on your e-commerce platform. They will ensure that all product information is accurate and up to date, making it easier for customers to find what they are looking for. This includes updating product features, prices, images, and other relevant details.

A BigCommerce virtual assistant can also handle monetary transaction updates for your online store. This includes processing payments, updating inventory levels after each sale, and managing refunds or returns. By entrusting these tasks to a virtual assistant, you can focus on other aspects of your business without worrying about the accuracy of financial records.

A monthly activity report prepared by a BigCommerce virtual assistant provides valuable insights into the performance of your online store. It includes sales figures, website traffic analytics, customer feedback analysis, and marketing campaign results. A detailed report allows you to identify areas for improvement and make informed decisions to grow your business effectively.

Content maintenance

Content maintenance is a crucial aspect of any online business or website, and a BigCommerce virtual assistant can play a vital role in ensuring that all the content remains up to date. This includes reviewing and updating product descriptions and alt text for images to ensure accuracy. They can also ensure that all brand tone guidelines are followed in content creation. This means maintaining consistency in the language used across various platforms such as websites, social media posts, marketing materials, and even blog writing.

A virtual assistant with expertise in BigCommerce can also take charge of creating engaging marketing materials for promotions and campaigns. Crafting persuasive copy for advertisements can help businesses effectively communicate their message to potential customers. They can assist with writing compelling blog posts that provide valuable information and align with the overall branding strategy. A virtual assistant can help drive traffic to the website through informative blog content by researching relevant topics and incorporating SEO best practices into their writing.

Digital marketing

Digital marketing is a broad field involving various strategies and techniques for promoting a BigCommerce Business online. In digital marketing, social media can impact broadly by promoting & generating leads. Virtual assistants for BigCommerce are experts in handling social media channels like Instagram, Facebook, Twitter, and many more.

Email marketing is another essential component of digital marketing. A virtual assistant for BigCommerce can help create compelling email campaigns by designing templates, writing content, segmenting email lists, and analyzing campaign performance. They can also assist in setting up email sequences to nurture leads and drive conversions.

Search Engine Optimisation is essential for increasing organic search exposure on search engines like Google. A virtual assistant well-versed in SEO can conduct keyword research, optimize website content for relevant keywords, analyze competitors’ strategies, build backlinks through outreach efforts or guest blogging opportunities, and monitor website performance using tools like Google Analytics. This helps improve the website’s ranking in search engine results pages (SERPs) and drives organic traffic. Paid advertising through platforms like Google Ads or social media ads effectively increases reach and engagement with target audiences. A virtual assistant proficient in paid ad management can create campaigns tailored to specific objectives, such as increasing brand awareness or driving sales. 

Customer support

Customer support is vital to any business, as it addresses various customer inquiries and concerns. A competent BigCommerce virtual assistant can handle these inquiries promptly and provide accurate information to customers’ questions. They are crucial in resolving customer and company disputes, ensuring fair outcomes for both parties.

Moreover, customer satisfaction is paramount to the success of any business. A skilled virtual assistant understands the importance of meeting customer expectations and goes the extra mile to meet their needs. Whether providing personalized recommendations or resolving issues efficiently, they strive to leave customers satisfied with their experience.

Retaining customers and building trust are vital goals for businesses looking for long-term success. An adept virtual assistant can contribute significantly to achieving these objectives by cultivating positive customer relationships through effective communication and problem-solving skills. Maintaining open lines of communication and demonstrating reliability help build trust with clients while increasing the likelihood of repeat business and referrals. 

Benefits of Hiring a Virtual Assistant for BigCommerce

Helps to manage the store efficiently

A BigCommerce virtual assistant can help manage the store efficiently by organizing and categorizing products. They are adept at creating well-structured categories and subcategories, ensuring customers can easily navigate the website and find what they want. By organizing products effectively, a virtual assistant can create a seamless customer shopping experience, resulting in increased sales and customer satisfaction.

Another vital task a BigCommerce virtual assistant can handle is updating discount coupons and offers. They can create attractive discount codes, update them regularly, and ensure they are prominently displayed on the website. This helps attract new customers and encourages repeat purchases from existing customers who feel rewarded for their loyalty.

A BigCommerce virtual assistant can play a crucial role in keeping track of inventory, stock levels, and logistics. They can update product availability information on the website in real-time to avoid customer dissatisfaction due to out-of-stock items or delayed deliveries. They ensure that orders are fulfilled promptly by maintaining accurate inventory records and coordinating with suppliers or shipping partners as needed.

Hire the best brains

When hiring a BigCommerce virtual assistant, one of the key advantages is hiring the best brains in the industry for business. These experts are well-versed in both technical and non-technical elements of BigCommerce and have a wealth of expertise in both fields. These experienced professionals stay up-to-date with the latest information and trends in the industry. They are well-versed in utilizing the most advanced tools and techniques to provide superior services to their clients. 

This ensures that your online store remains competitive and constantly evolves with changing market dynamics. By hiring such skilled individuals as virtual assistants for your BigCommerce store, you save time and have peace of mind knowing that your business is being handled by capable hands who will deliver exceptional results. 

High-quality content creation

From product descriptions to blog posts, having high-quality content creation is essential for any online business. Flawless and smooth-sailing content ensures customers get accurate and detailed information about your products or services. High quality helps to build trust and credibility in the minds of potential buyers. Original content made by BigCommerce virtual assistant sets you apart from your competitors. By creating unique and innovative content, you can showcase your brand’s personality and capture the attention of your target audience. This not only improves customer engagement but also boosts brand recognition.

Informative content provides value to customers by addressing their concerns or answering their questions directly. Customers can make informed purchasing decisions by providing detailed product descriptions that straightforwardly highlight key features and benefits. Investing in high-quality content creation is crucial for any online business looking to succeed in today’s competitive market. 

Managing products on multi-vendor marketplaces

Managing products on multi-vendor marketplaces can be a complex task that requires careful attention to detail and organization. An online storefront with several vendors allows retailers to list and sell their goods. As the owner or administrator of such a marketplace, ensuring the smooth functioning of product listings, including accurate descriptions, prices, and images, is crucial. This involves regularly monitoring and updating product information to maintain consistency across different seller profiles.

To effectively manage products on multi-vendor marketplaces and handle refunds, sales, returns, and order cancellations efficiently, hiring a BigCommerce virtual assistant can be beneficial. A skilled virtual assistant familiar with BigCommerce’s features can assist in creating and editing product listings as well as ensuring accurate inventory management across different vendors. They can also help streamline the refund process by promptly handling customer inquiries regarding returns or cancellations while coordinating with sellers for smoother transactions. 

Order management and monthly reports

Many small to medium-sized businesses may not have the resources or expertise to handle these tasks efficiently in-house. This is where hiring a BigCommerce virtual assistant can be highly beneficial. Businesses can ensure their orders are processed accurately and promptly by outsourcing order management and monthly reports to a virtual assistant. Virtual assistants can handle tasks such as order tracking, inventory management, and shipping coordination, ensuring smooth operations for the business.

Virtual assistants can provide detailed monthly reports that offer valuable insights into sales performance, customer behavior, and inventory trends. These reports allow businesses to make informed decisions about inventory restocking, marketing strategies, and overall business growth. Hiring a BigCommerce virtual assistant for order management and monthly reports saves businesses time and resources by eliminating the need for an in-house team while ensuring efficient operations and data-driven decision-making.


Hiring a BigCommerce virtual assistant can benefit your business. With a progressive platform and remote service, you can access their expertise and support anywhere in the world. This makes it a perfect business solution for those who want to streamline their operations and focus on core tasks. To save time and ensure your online store operates smoothly, schedule a free consultation with Perfect Virtual Team today to hire a highly trained and experienced BigCommerce virtual assistant.

Our virtual assistants for BigCommerce handle various tasks efficiently. Whether managing inventory, updating product listings, or handling customer inquiries. They can assist you during your time zone. Our professionals allow you to offload repetitive and time-consuming tasks so that you can concentrate on strategic decisions and grow your business effectively. 

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